🚫 Returns & Exchanges

We do not accept returns or exchanges. Due to the personal and subjective nature of fragrance, we cannot offer refunds for dissatisfaction with the scent or performance of a product.

We recommend starting with smaller sizes or trying one of our Sample Packs when purchasing a fragrance for the first time.

📦 Damaged or Defective Items

If your product arrives damaged or is found to be defective, please contact us within 8 hours of delivery at zohaaroma@gmail.com with your order number and clear photos of the issue. We will replace any item that is defective or damaged during transit.

If an error is made on our part (e.g., incorrect item sent), we will arrange and cover the cost of re-shipment. You must notify us within 1–2 business days of receiving your order.

✏️ Order Modifications & Cancellations

If you need to make changes to your order or request a cancellation, please contact us as soon as possible at zohaaroma@gmail.com.

While we will do our best to accommodate your request, we cannot guarantee any modifications once an order has been placed. Depending on the size of the order, it may be packed and prepared for shipping shortly after it is received.

We recommend double-checking all order details — including product selection, size, and shipping address — before completing your purchase.

📬 Lost or Missing Packages

Canadian & U.S. Orders

We will replace any package lost in transit (i.e., where the carrier does not show a delivery scan).

International Orders

If an international package is lost in transit, the customer may choose between:

• A partial refund (50% of the order total, excluding shipping), or

• A replacement (please note: if the replacement is lost again, we will not re-ship a third time).

We are not responsible for packages sent to an incorrect address provided by the customer. Please double-check your shipping information before finalizing your order.

📦 Packages Marked as Delivered (But Not Received)

If your tracking shows that your order was delivered, but you did not receive it:

1. Check with neighbors or household members

2. Inspect around your property

3. Contact the shipping carrier directly for further investigation

Once a package is marked as “Delivered” by the shipping carrier, we consider the order fulfilled. We are not responsible for lost or stolen packages after delivery has been confirmed. Refunds or replacements will not be issued for such cases.

If you believe your package was stolen, we recommend filing a claim with the courier or your local authorities. We're happy to assist with any documents you need for a claim.

🌍 International Shipping Disclaimer

We are proud to offer worldwide shipping. However, all international orders are placed at the buyer’s risk. We do not take responsibility for delays, customs processing times, duties, taxes, or confiscation by local authorities.

Once a package leaves our facility, Zoha Aroma is not liable for any additional charges or delays caused by your country’s regulations.

📧 Questions or Concerns?

We’re here to help!
Contact us at zohaaroma@gmail.com and we’ll get back to you as soon as we can.