We do not accept returns or exchanges. If you request a refund due to dissatisfaction with the smell or performance of a particular product, then it will not be granted. Fragrances are highly subjective and preferences vary from person to person, thus we highly recommend to select smaller sizes if you are purchasing a particular product for the first time or to purchase our Sample Packs.
Damaged Or Defected Product:
If your product was damaged in transit or found to be defected, you must contact us within 8 hours of receiving your order. We will take responsibility to replace any defected items in your order. All complaints must be emailed to firstname.lastname@example.org and photos of any notable defects must be included in the email.
If an error is made on our part, we will gladly arrange and pay for a re-shipment. You must notify us within 1 to 2 business days after receiving your order.
If you need to make any changes to your order, you must notify us within 8 hours of placing your order to ensure that your request is forwarded to our fulfilment team.
For Canadian and US orders, we will replace any packages that has been lost in transit.
For all international orders, the customer has an option to choose between a partial refund (50% of order total excluding shipping) or a replacement. Please note that the second shipment will not be replaced if lost again.
We are not responsible for any shipment made to an incorrect address provided by the customer.
International Shipping Liability Disclaimer:
We at Zoha Aroma gladly provide worldwide shipping. However, all international orders are at the liability of the buyer. We do not take any responsibility for delays or customs and taxes that may be applied to the package after arrival at the destination. All international customers should be well-informed about the policies of their respective countries. We take all necessary measures to ensure proper declaration so that the package reaches its destination safely and timely. However, we cannot guarantee the absence of delays, taxes or other expenses at the customs.
For any questions or concerns, please email email@example.com and we will get back to you as soon as we can!